We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc), PayPal, Apple and Google Pay, Klarna, Amazon Pay, as well as SEPA transfers.

If you email us about it right away then yes, it probably will be possible. But as we usually ship within 1-2 business days so you’ll need to act fast. Once an order has shipped, we can’t make changes.

Yes, we occasionally offer discount codes, usually on our social media channels or exclusively to our mailing list subscribers.

If within 3 days since you have placed an order the item is offered at a discounted price, you can expect an automatic partial refund for the discount amount.

We ship worldwide (with only a few exceptions). Shipping rates are calculated at checkout based on your location.

Yes, as of November 6th, 2025, we have resumed shipping to the US. However, we are forced to add a surcharge to all US shipments to cover the duty clearance processing cost. Unfortunately, even though CDs, LPs and other media are not subject to import duty, this processing fee is unavoidable.

No catch at all. Unlike some other online retailers, we don’t add a markup to our shipping costs.

Orders are usually processed within 1–2 business days (except pre-orders).

Exact delivery times can not be guaranteed although the below can serve as an indication. Note that during the December holiday season there could be some additional time added.

We aim to ship pre-orders about a week before the release date. If your order includes in-stock items as well as pre-order items, shipping will be delayed until pre-orders start shipping.

Yes, all our orders are shipped with a tracking number. Once your order ships you’ll get a confirmation email with tracking details.

Please contact us right away with photos of the issue, and we’ll work with you to replace the item or offer a refund.

We are able to track all orders. If your order has not arrived within a reasonable amount of time we will initiate an investigation with the respective authority. If your order is definitely lost we will offer to either send you a replacement or a full refund.

In the highly unlikely event that this happens, we will ask you to return it to us (by registered mail) and we will then send you the correct item. We will of course refund your return postage.

We accept returns on unopened/unsealed items within 14 days after delivery. If you need to return or exchange something, please reach out to us within 2 days after receiving it and before you send it back.